Shipping policy

Thank You for Your Trust

Thank you for choosing Finn&Rosie for your visit and your purchases.
Below you'll find our general terms regarding shipping and delivery.

At Finn&Rosie, we place great importance on clear and transparent processing and delivery timelines.
Our team works diligently to ship every order with care and efficiency.

How to Place an Order

For security reasons, we do not accept orders by phone.
Please follow these simple steps to order:

  1. Go to the product page of your choice

  2. Select the desired quantity and click “Add to Cart”

  3. Create an account or log into your existing account

  4. Enter your shipping address and payment information

  5. Review your order and complete your purchase

Shipping Fees and Delivery Times

Shipping Method Processing Time (Mon–Fri) Delivery Time (Mon–Fri) Shipping Fee
Standard Shipping (Free) 1 to 3 business days 4 to 9 business days Free

Order cut-off time: 5:00 PM (Paris time)

Delivery Timeline Summary

  • Processing: 1 to 3 business days (Monday to Friday)

  • Delivery: 4 to 9 business days (Monday to Friday)

  • Estimated Total Time: 5 to 12 business days

International Shipping

We ship within Australia.
Delivery times may vary depending on destination and local customs procedures.

Our Shipping Partners

  • AU Post

  • DHL

  • FedEx

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number.
You have two options to track your order:

  • Click “View Order Status” in the email

  • Or paste the tracking number on the carrier’s website (e.g., DHL, UPS)

Incorrect Address

Please double-check your shipping address before placing your order.
We are not responsible for undelivered packages due to incorrect addresses.
If a package is returned to the sender, your order will be refunded excluding shipping costs.
A new order must be placed.

Order Cancellation

Orders can be canceled within 48 hours after being placed.
After this time, processing begins and cannot be interrupted to ensure fast delivery.

Address Changes

If your order has not yet been shipped, you can request a change of address by emailing us at:
📩 info@finnandrosie.com

Once your package is shipped, we can no longer guarantee any address change.

Contact & Support

Brand Name: Finn and Rosie
Customer Service Email: info@finnandrosie.com

ℹ️ Note: The transaction will appear on your bank statement under the name "Finn&Rosie".